Privacy Policy

1. Introduction

This Privacy Policy explains how IBCTEC Ltd ("we", "our", or "us") collects, uses, and protects your personal data when you visit our website, use our services, or otherwise interact with us.

2. What Information We Collect

We may collect the following information when you use the Marketme app or our services:

• Personal Information: Name, email address
• Location Data: User location (only when permission is granted and required for app functionality)
• Media Access: We will request access to your gallery and videos for creating campaigns only after explicit permission is granted by you
• Usage Data: App interactions, device type, operating system, crash logs, and engagement with push notifications
• Professional Information: Company name and role (if voluntarily provided)
• Payment Information: All payments are processed securely through PCI-DSS compliant payment gateways; we do not store your card details.
• Technical Data: IP address, browser type, device information, and app version
• Voluntary Information: Any additional information you choose to provide via forms, surveys, or email communications

Data Collection Compliance: All data collection practices comply with Apple App Store and Google Play Store guidelines. We only collect data that is necessary for app functionality and with appropriate user permissions. You can manage your privacy preferences and permissions through your device settings at any time.

3. How We Use Your Information

We use your information to:

• Deliver and manage our software services
• Respond to enquiries and provide customer support
• Process payments and invoices
• Maintain business records and comply with legal obligations
• Improve our website and services
• Send relevant updates, offers, and content (only with consent)

4. Media Content Collection and Usage

We may collect and store media content, including images and videos, that you choose to upload or share through our Marketme application. This content is handled with the utmost care and security.

Media Access Policy:

• Permission Required: We will only access your gallery and videos after you explicitly grant permission
• Purpose Limitation: Media access is used solely for creating and managing your marketing campaigns
• User Control: You can revoke media permissions at any time through your device settings
• Secure Storage: All media files are encrypted in transit and at rest
• Content Ownership: You retain full ownership of your content at all times
• Deletion Rights: You may request deletion of stored media content at any time

Limited Sharing: We may only share your media content when:

• You explicitly grant permission for a specific purpose (e.g., customer support)
• It is required to comply with a legal obligation
• It is necessary to investigate a violation of our terms of service

5. How We Use Your Information

We use your personal information for the following purposes:

• Service Delivery: To provide and maintain our Marketme app services
• Account Management: To create and manage your user account
• Communication: To respond to inquiries and provide customer support
• Payment Processing: To process subscription payments and billing
• App Improvement: To analyze usage patterns and improve our services
• Legal Compliance: To comply with applicable laws and regulations
• Marketing: To send relevant updates and offers (only with your consent)

6. Data Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• With Your Consent: When you explicitly agree to share information
• Service Providers: With trusted partners who assist in operating our services
• Legal Requirements: When required by law or to protect our rights
• Business Transfers: In connection with any merger, sale, or acquisition

7. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. This includes:

• Encryption of data in transit and at rest
• Regular security assessments and updates
• Limited access to personal data on a need-to-know basis
• Secure payment processing systems

8. Your Rights

Under applicable data protection laws, you have the following rights:

• Access: Request access to your personal information
• Correction: Request correction of inaccurate information
• Deletion: Request deletion of your personal information
• Portability: Request a copy of your data in a structured format
• Objection: Object to processing of your personal information
• Withdrawal: Withdraw consent for data processing

9. Account Deletion & Subscription Management

Account Deletion: You can delete your account at any time by following these steps in the app: Go to Dashboard → Settings → Delete Account. Account deletion will permanently remove your data from our system.

Subscription Details:

• Our subscription plan "Marketme Premium" is billed at £25 per month
• Subscriptions automatically renew every month unless cancelled before the renewal date
• You may cancel your subscription at any time through:
  • Google Play Store (for Android users)
  • Apple App Store (for iOS users)
  • Your account settings within the app
• To avoid charges for the next billing cycle, cancellation must be completed at least 24 hours before the renewal date
• Subscription charges already processed are non-refundable, even after account deletion
• Refunds are subject to Apple App Store and Google Play Store refund policies

10. Mobile Application - Marketme (MME)

We offer a mobile application called "Marketme (MME)" available on iOS and Android platforms, which provides subscription-based marketing services.

Service Features:

• Free Trial: New users receive a 3-day free trial to explore premium features
• Subscription Cost: £25 per month after the trial period
• Auto-Renewal: Subscriptions automatically renew monthly unless cancelled
• Cancellation: Users may cancel or delete their account at any time without penalty
• Data Privacy: All personal data collected through the app is governed by this Privacy Policy

Platform Compliance: Our app complies with Apple App Store and Google Play Store guidelines regarding subscription services, including clear pricing disclosure, easy cancellation processes, and transparent billing practices.

11. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements. When you delete your account, we will permanently remove your personal data from our systems within 30 days, except where retention is required by law.

12. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure that such transfers comply with applicable data protection laws and implement appropriate safeguards to protect your personal information.

13. Children's Privacy

Our services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information promptly.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. Any changes will be posted on this page with a revised effective date. We encourage you to review this Privacy Policy regularly to stay informed about how we protect your information.

15. Contact Us

If you have any questions or requests regarding this Privacy Policy, please contact us at:

Email: info@ibctec.co.uk
Company: IBCTEC Ltd
Address: 119 Fairmead Crescent, Edgware, Middlesex, HA8 8YR, United Kingdom
Company Number: 09126825

We will respond to your inquiries within a reasonable timeframe and are committed to addressing any concerns you may have about our data handling practices.